ILA VIỆT NAM

Performance KPIs
- Sales: 40%
- Re-Sales: 30%
- Revenue: 20%

2. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre

2. Customer satisfaction
 Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
 Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
3. Centre Operation

- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

4. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school

5. Marketing
• Local MRK
- Prepare and organize all local marketing event at centre
• ELT activities
- Support all ELT activities at centre

6. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.
- Corporate report
- Verify weekly and monthly ILA account report


7. CM Delegation
- Support CM in centre performance
financial KPIs: new sales, revenue;
- Support TCM in cost control: utilities, paper, stationery, resources;
- Work with HO departments and training centres, when necessary
- Work with local authorities, landlord, schools, clients, when necessary

8. Account management

- Assign account to EP
- Monitor all account at the centre to ensure good service
- Manage account lost of each EP
- Transfer account on time if any issue happened

Qualifications  University degree, major in English
 Experience in working in administration and customer services. Sales experience is preferable.
 Experience in supervision position
Skills  Good leadership and management skills
 Good analysis & problem solving skill
 Be able to well manage and organise the job
 Be careful and details
 Training, delegation & coaching skill
 Basic knowledge in finance
Language Good communication skills both in English and Vietnamese
Computer Good MS Office skills (Word, Excel, Access…)
Other requirements  Be able to work on shift
 Be able to travel to another TCs as request

14 annual leave
Health care insurance 
Discount English fee for employee & family
13th month salary
Housing allowance

Please send CV to thidinh@ilavietnam.edu.vn