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Nguyen Ngoc Chuan
IT Support / IT Application Engineer
15/11/1994
Male
Can Tho, Vietnam
Salary suggestion
Deal
OBJECTIVE
IT Support and Application Engineer with more than 5 years of experience in end-user support, system implementation, software deployment, and hardware installation for businesses.
Experienced in ERP implementation, network setup, technical troubleshooting, user training, and digital transformation projects. Seeking a long-term opportunity in IT Support, System Administration, or IT Application Engineering.
EDUCATION
IT
the years 2014 to 2019
CERTIFICATE
WORK EXPERIENCE
BJ&T Joint Stock Company
ERP System Implementation
Jun 2025 – Dec 2025
IT Support / ERP Support Engineer
Implemented Odoo ERP solutions for enterprise customers.
Installed and configured ERP systems.
Performed system testing and functional validation.
Reported issues and collaborated with developers to optimize system functionality.
Supported customers during digital transformation processes.
Conducted user training and provided operational guidance.
Troubleshot and resolved issues before and after deployment.
HVTT Limited Liability Company
Clinic Management Software Deployment
Feb 2025 – May 2025
IT Support / IT Application Engineer
Implemented and supported healthcare management software.
Installed and configured PCs, servers, client systems, and networks.
Connected medical devices such as X-ray, Ultrasound, and CT systems to software platforms.
Trained end users and provided post-deployment support.
Diagnosed and resolved customer issues.
Monitored system performance and reported software defects.
STP Food Limited Liability Company
Jul 2024 – Dec 2024
Sales Supervisor
Managed business operations in Can Tho City.
Developed new customers and maintained existing customer relationships.
Monitored sales performance and market trends.
Conducted competitor analysis and market surveys.
Achieved 100% KPI targets for three consecutive months.
Nam Nguyen Technical Trading Co., Ltd.
Nov 2020 – Jun 2024
IT Support / System Technician
Installed and maintained computers, printers, scanners, barcode printers, attendance devices, and CCTV systems.
Configured LAN/WAN networks, routers, Wi-Fi systems, firewalls, and cabling infrastructure.
Performed hardware and software troubleshooting.
Provided onsite and remote technical support.
Conducted user training and technical guidance.
Supported customers during system installation and deployment projects.
Cai Cui Port Joint Stock Company
Nov 2019 – Oct 2020
Warehouse Staff
Managed warehouse operations and inventory control.
Checked inbound and outbound goods.
Coordinated transportation schedules and logistics activities.
Prepared operational reports and maintained inventory records.
SKILLS
Key Skills
Excellent
IT Support / Helpdesk Support (Level 1–2) – Onsite & Remote Support
Software and Hardware Installation, Configuration, and Troubleshooting
Windows Operating Systems, PC Maintenance, Basic Server Administration
LAN/WAN Networking, Network Devices, Routers, Switches, and Wireless Networks
Printers, Scanners, Barcode Printers, Attendance Systems, and CCTV Cameras
End-User Support, Data Backup & Recovery, User Account and Permission Management
Ticket-Based Support and Incident Resolution
Implementation and Support of Business Management Software for Retail Stores, Restaurants, Karaoke Centers, and Clinics
ERP and Business Applications: Odoo ERP, POS365, KiotViet, MISA, BarTender, Sapo, NextPay, and related systems
Digital Transformation Support and Basic Process Automation (Software, Forms, and Data Management)
Soft Skills
Excellent
Strong Communication and Customer Relationship Management
Problem Analysis and Troubleshooting
Ability to Work Independently and Collaboratively in a Team Environment
Ability to Work Under Pressure with a Strong Sense of Responsibility
LANGUAGE
English
Average
TECHNOLOGY
ACTIVITY AND ACHIEVEMENT
Over 5 years of experience in IT Support and system implementation.
Strong knowledge of Windows systems, hardware, software, networking, and peripheral devices.
Experienced in ERP deployment, clinic management systems, POS software, and business applications.
Skilled in troubleshooting, user training, remote support, and onsite technical support.
Familiar with LAN/WAN, TCP/IP, DNS, DHCP, routers, firewalls, printers, barcode systems, attendance devices, and CCTV systems.
Able to work independently, handle customer issues efficiently, and travel for onsite projects when required.
PERSONAL INTEREST
IT Support Senior
IT Application / IT ERP Implementation
IT triển khai hệ thống doanh nghiệp
739
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