Công Ty TNHH Shopee

1. Overview
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea s mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.
2. Job Description:
Handling escalation cases from customer to ensure due process is adhered properly with highest customer service oriented mindset
Assisting and mentoring for new employees
Responsible for monitoring CS agents in term of quality and quantity to meet operational requirements
Coaching and assist team members to ensure performance
Being responsible of communicating new information or any update to all member
Works at Can Tho City.

3. Requirements:
Good at using Excel
At least 2 years of experience in the contact center
Ability to coaching
Good communication
Fast-learning and open to change.
Able to work with high pressure and tight deadline.
Proactive attitude and able to work with minimal supervision.

- wage agreement
- Enjoy full benefits

- Sơ yếu lý lịch (CV)
- Đơn xin việc