TIN ĐÃ HẾT HẠN NỘP HỒ SƠ
Trình độ:
Đại học
Kinh nghiệm:
2 năm
Mức lương:
12 - 15 Triệu
TIN ĐÃ XÓA
MÔ TẢ CÔNG VIỆC
1. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre
2. Customer satisfaction
Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
3. Centre Operation
- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
4. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school
5. Marketing
• Local MRK
- Prepare and organize all local marketing event at centre
• ELT activities
- Support all ELT activities at centre
6. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre
2. Customer satisfaction
Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
3. Centre Operation
- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
4. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school
5. Marketing
• Local MRK
- Prepare and organize all local marketing event at centre
• ELT activities
- Support all ELT activities at centre
6. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned
YÊU CẦU
Qualifications
University degree, major in English
Experience in working in administration and customer services. Sales experience is preferable.
Experience in supervision position
Skills
Good leadership and management skills
Good analysis & problem solving skill
Be able to well manage and organize the job
Be careful and details
Training, delegation & coaching skill
Basic knowledge in finance
Language Good communication skills both in English and Vietnamese
Computer Good MS Office skills (Word, Excel, Access…)
Other requirements
Be able to work on shift
Be able to travel to another location as request
University degree, major in English
Experience in working in administration and customer services. Sales experience is preferable.
Experience in supervision position
Skills
Good leadership and management skills
Good analysis & problem solving skill
Be able to well manage and organize the job
Be careful and details
Training, delegation & coaching skill
Basic knowledge in finance
Language Good communication skills both in English and Vietnamese
Computer Good MS Office skills (Word, Excel, Access…)
Other requirements
Be able to work on shift
Be able to travel to another location as request
QUYỀN LỢI & CHẾ ĐỘ
14 annual leave
Health care insurance
Discount English fee for employee & family
CÁCH NỘP HỒ SƠ
Please send us your CV in English.
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