Cập nhật
Nguyễn Cát Tường
Hospitality position
Salary suggestion
5.5 - 7 million vnd
OBJECTIVE
Looking for a professional, dynamic and creative working environment suitable for me. Gain work experience to complete the position well and have development orientations in higher positions at work.
EDUCATION
College
Can Tho College
08/2015- 08/2018
Viet Nam Study
Very Good
CERTIFICATE
Informatics Certificate
13/02/2018
English level A
30/08/2018
WORK EXPERIENCE
2 years
NAM CAN THO HOTEL
01/2018-08/2018
Receptionist
• Welcome check-in and check-out procedures for guests.
• Introducing products (rooms, items, tours, taxis) to customers.
• Resolve complaints, arising during the guest's stay.
• Collect opinions and information from guests about the quality of the hotel's products.
• Taking care of customers from the time they book to the time they leave.
Nam Nghi Phu Quoc Island ( AB group ).
09/2018 - 09/2020
Waiter
• Perform cleaning, preparation and restaurant setup in accordance with 5-star standards
• Welcome.
• Make food orders according to customers' requirements.
• Serving customers at the restaurant (Buffet, A'lacarte, set menu,...).
• Receive table reservation information and set up according to customer requirements.
• Resolve customer complaints and problems within the permitted scope.
• Support other positions such as bartender, cashier, receptionist, runner,... To ensure fast and professional service.
• Record customer satisfaction about the restaurant.
SKILLS
Customer care
Good
As a person who used to work in the service industry, I have the ability to confidently communicate with customers, listen and understand the wishes of customers for the products and services that the company provides.
Handle skill
Average good
As a staff member in the service, I understand that the nature of the job is really difficult in this environment. So whenever there is a problem, I always put my composure and always have a listening attitude and goodwill to solve the problem for the customer first.
Team work
Very Good
I think i'm a out going and funny person. I can share and help every thing with my friend, my colleague.
LANGUAGE
Communicate by english basic
TECHNOLOGY
WORD, EXCEL, POWER POINT
ACTIVITY AND ACHIEVEMENT
LỚP NHIẾP ẢNH VÀ XỬ LÝ HẬU KỲ
Thành viên
Tham gia ghi hình về cuộc sống, con người, văn hóa của vùng đất Tây Đô qua góc nhìn của một nhiếp ảnh gia, tạo nên những tác phẩm nghệ thuật ảnh. Hoạt động này do trung tâm Công nghệ phần mềm ( CUSC ) tổ chức
PERSONAL INTEREST
958