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HUỲNH TRỌNG HIẾU
Front Office Duty Manager/Supervisor
14/10/1994
Nam
Cantho, Vietnam
Mức lương đề xuất
8 - 12 Triệu
MỤC TIÊU NGHỀ NGHIỆP
Front Office professional with 7+ years of experience in hospitality across Vietnam and Australia. Skilled in guest service, staff training, and property management systems (RMS, NewBook). Proven ability to improve operational efficiency and enhance guest satisfaction. Seeking to contribute international expertise and leadership skills to deliver outstanding service at a new company.
TRÌNH ĐỘ - BẰNG CẤP
Đại học
Can Tho College
2012-2015
Associate's Degree
English. Graduated with Good grade.
Can Tho University
2015-08-2019-01
Bachelor's Degree
English Studies. Graduated with Good grade.
CHỨNG CHỈ
Diploma in Hotel Management
2026
Certificate of Responsible Service of Alcohol
2023
Parks Front Office Modules by GROW
2023
IELTS 6.0 computer-based
2019
KINH NGHIỆM LÀM VIỆC
Trên 5 năm
Freelancer in Can Tho, Viet Nam
2024-09-Current
Freelancer
Providing virtual support for small customer service projects
Kings Canyon Resort, GDAY Group Australia
2024-04-2024-09
Front Office Duty Manager
Oversaw daily front office operations for a 4-star resort with 136 rooms, 6 glamping tents, and 400 caravan sites,, ensuring seamless guest experiences. Supervised and trained 5+ Guest Service Agents, reducing check-in time by 20%. Handled guest issues and system-related tasks, achieving 90% first-contact resolution rate. Reported key operational matters directly to the Front Office Manager.
Glen Helen Resort, GDAY Group Australia
2022-07-2023-10
Guest Service Agent
Managed check-in/out and reservations for international and domestic guests. Supported both online and direct booking processes. Trained new front office employees, following all company procedures. Collaborated with other departments to resolve 100% of guest concerns quickly.
Convoi Hotel, Can Tho
2020-04-2022-05
Operation Manager
Directed operations of a newly established hotel with 20 rooms. Recruited, trained, and supervised front office staff, improving service quality ratings. Implemented a procedure for check-in/out, ensuring consistency and efficiency. Coordinated with Housekeeping teams, boosting guest satisfaction scores to 9+.
Hoang Hai Dang Hotel, Can Tho
2018-12-2019-12
Front Desk Supervisor
Supervised daily front desk operations and guest interactions. Trained and supported staff, reducing turnover. Handled guest issues and coordinated with the General Manager for smooth operations.
Hoang Hai Dang Hotel, Can Tho
2017-01-2018-12
Receptionist
Welcomed and assisted guests during check-in/out with high hospitality standards. Handled phone inquiries and promoted Mekong tours, increasing sales revenue by 90% (overseas guests). Reported daily operations directly to the General Manager.
Freelancer
2012-10-2015-06
English Tutor
Taught English to junior students at home, focusing on grammar. Helped students improve exam results.
KỸ NĂNG
Guest service
Giỏi
Strong communication, problem-solving, and conflict resolution skills.
Leadership
Giỏi
Staff training, team supervision, scheduling, and performance coaching.
OPERA PMS
Khá
Familiar with OPERA PMS
RMS
Khá
Intermediate
NewBook
Giỏi
Advanced
Operations
Giỏi
Reservations, check-in/out, VIP handling, cross-department coordination.
Cultural Adaptability
Xuất sắc
Experience working in both Vietnam and Australia with diverse guests and staffs.
NGOẠI NGỮ
English
Fluent in English (Bachelor in English Studies)
Vietnamese
Native Vietnamese
TIN HỌC
Microsoft Office
HOẠT ĐỘNG - THÀNH TÍCH
Best employee of the month at Kings Canyon resort
2024 - Kings Canyon Resort
THÔNG TIN THÊM
Website
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