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Mach Ngoc Sang
Tester, Customer Service
Salary suggestion
Deal
OBJECTIVE
Customer Service with 2+ years of experience and Tester with 1 year of experience in quality control, analyzing user feedback, developing products, negotiating and resolving issues. Looking for a suitable position to advance in the role of management and system development
EDUCATION
College
FPT University
2011-2014
Information Technology
Web Designer
CERTIFICATE
WORK EXPERIENCE
3 years
VNG Corp
2015-2017
Customer Service
- Tracking and analysis of user feedback, capture trends, user behavior, resolve the problem of users when using the product
- Work closely with the development team to resolve issues that cause bugs
- Analyze and provide UX/UI navigation design solutions, new features suitable for user needs.
VN Resource
2017-2018
IT Support
- Participate in customer requirements survey, human resource analysis and management procedures.
- HRM Pro software is developed based on survey results and analysis.
- Perform software configuration, report design according to the description ofsolution document
- Writing User Guides
- Participating in training and transferring software to customers.
- Guide and support users to operate the system..
FPT Software
2018 - 2020
Tester
- Write Test Plan for the project
- Build Test Cases
- Work with development to fix bugs and improve the product
- Manage and assign work to each member of the team
- Tracking and supporting members to solve assigned tasks
- Check demo products before handing over to customers
- Report project progress to Project Manager
SKILLS
Microsoft Office
Excellent
SQL server, MySQL
Excellent
Photoshop, AI, Lightroom,...
Good
HTML5, CSS3, Bootstrap
Very Good
LANGUAGE
TECHNOLOGY
ACTIVITY AND ACHIEVEMENT
PERSONAL INTEREST
Swimming
1163