HỒ SƠ ỨNG VIÊN Nguyen Duy Tan

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Nguyen Duy Tan

IT Helpdesk

10/03/2002

Male

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Nguyen Trai St., Cai Khe, Ninh Kieu, Can Tho

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OBJECTIVE

My objective is to apply systems thinking and flexible problem-solving skills to contribute to business growth. I aim to build a career in a professional environment where I can maximize my communication, data management, and self-discipline to deliver optimal solutions for customers and the organization.

EDUCATION

University

Can Tho University

2020 - 2024

High-Quality Information Technology

2.91

Ly Tu Trong Gifted High School

2017 - 2020

Specialized French

Good

CERTIFICATE

Specialized training in SQL Server & MySQL

Can Tho University curriculum

Advanced Microsoft Access for Helpdesk Management

Self-studied

Display Hardware Repair & Troubleshooting Certificate

In Progress

WORK EXPERIENCE

1 year

FPT Digital Retail Joint Stock Company (FPT Shop)

09/2025 – 04/2026

Technical Consultant

Technical Support: Proficient in handling hardware and software issues for phones and laptops, including OS installation (Windows), driver updates, application troubleshooting, and data recovery.
Consulting: Provided advice and support on technology products and appliances based on customer needs.
Operations: Managed cash register, issued invoices, and handled sales transactions.
Inventory: Performed stock-taking and managed inbound/outbound warehouse tracking.
Installation: Installed small to medium-sized devices such as Cameras, TVs (<55 inches), and Robots.
Customer Experience: Consulted on optimal solutions for equipment issues to enhance customer satisfaction

VPBank SMBC Finance Company Limited (FE Credit)

01/2025 – 09/2025

Field Credit Officer

Recovery & Negotiation: Directly met and contacted customers via phone regarding overdue loans, handling avoidance or payment delays.

Field Appraisal: Conducted on-site verification and risk assessment to ensure transparency in the lending process.

Process Control: Applied IT logic to control workflows and customer records, updating results into the system.

Performance: Consistently met field appraisal targets and managed difficult customer segments with low response rates.

SKILLS

Systems Analysis

Very Good

Proficient – Applying analytical thinking to optimize technical workflows.

Consulting & Persuasion

Very Good

Proficient – Strong psychological insight and sincere problem-solving abilities

Discipline & Adaptation

Very Good

Proficient – Able to maintain high intensity and adapt quickly to work pressure.

Technical Skills

Very Good

Proficient in Microsoft Office, Windows OS, and basic hardware troubleshooting

AI Productivity Tools

Good

Proficient in leveraging Generative AI (ChatGPT, Gemini, Claude) to accelerate coding (Python, SQL), automate documentation, and solve complex technical problems.

Prompt Engineering

Good

Skilled in designing effective prompts to optimize AI output for technical troubleshooting and system analysis.

AI-assisted Development

Good

Experienced in using AI tools to assist in game localization and data management workflows.

Networking

Good

Proficient in troubleshooting LAN/WAN connectivity issues, configuring Wireless Routers, managing IP addresses (DHCP/Static IP), and setting up network peripherals (Printers, Cameras). Experienced in remote support tools (TeamViewer, RDP)

LANGUAGE

English

Vstep B1

French B1

IT Certification

Advanced IT Skills

TECHNOLOGY

Programming Languages & Web Tech

Proficient in HTML, CSS, JavaScript (Vue.js) for Front-end; Node.js, Express.js and Python for Back-end development

Database Management

Experienced in managing and querying data with SQL Server Management Studio (SSMS), MySQL, MongoDB, and Firebase.

ACTIVITY AND ACHIEVEMENT

Game Localization Project

2026

Localized classic games (e.g., Lord of the Beast) based on analyzing game source files.

Scientific Research: Sitting Posture Detection

2023 - 2024 - Developed a "Lateral Sitting Posture Detection" system using YOLOv5 and Pose Estimation to identify incorrect habits in real-time

Sports & Health Training

CAN THO University

Consistency: Maintained a regular gym routine and participated in basketball since high school.

Soft Skills: Physical training has helped build endurance, teamwork, and high discipline in time management.

Personal Achievement: Through discipline in training and nutrition, significantly improved physical health and physique (Current: 1m85, 93kg), fostering a spirit of persistence.

Professional Recognition

FPT Shop: Recognized as an employee with high responsibility, effectively supporting technical issues and consulting on technology equipment for customers in Can Tho.

VPBank SMBC (FE Credit): Accurately performed field appraisal duties and verified physical records, contributing to the integrity of the loan process.

PERSONAL INTEREST