Hospitality Management

Fostered strong inter-departmental collaboration to support operations and swiftly resolve issues. Communicated operational deviations and distributed daily Manager on Duty (MOD) reports. Focused on continuous service improvement and ensured policy compliance. Adhered to loss prevention policies. Optimized staffing for guest service, operational needs, and financial targets. Analyzed financial and performance data to identify cost savings and improvement areas. Addressed guest/employee situations to uphold hotel integrity, ensure satisfaction, and protect staff. Empowered staff for excellent service and provided immediate guest assistance. Modeled exceptional hospitality, built positive guest relations, and resolved complaints effectively. Set clear customer service expectations and regularly sought guest feedback on quality and satisfaction.

-Support Customer via Phone and chats based on their inquiries. -Followed Procedure for sales to complete all tasks -Developed electronics product to convince customer on their purchase. -Supported all Avalon big Events. -Created tickets to support improve customer feedback. -Join Calibration sessions with quality and leadership members to discuss and finalize the confusion. Achievements and skills gained: -Improved and Gained Many Skills from Trainers. -Adapted Electronical Products. -Attended many training programs from Foreigner trainers. -The tier 1 of the Avalon Projects.

Training and developing team members. Familiarity with hotel emergency procedures, security, fire regulations, and health and safety legislation, as well as knowledge of departmental procedures and standards to ensure their implementation. Be familiar with the hotel's services and facilities. Resolve client concerns to maintain high quality and satisfaction. Be proactive and vigilant in service to anticipate guest requirements. Act as a primary point of contact for guests and effectively answer to inquiries. Supervise all Guest Service Attendants' services. Perform any other tasks assigned by Night Manager. Achivement and gained skills: Recognization by Duty Manager and Night Manager. Achieved the FO staff of the month. Acting to be A Duty Manager. Develop and study many Hilton S.O.P and practice courses. Check-in and Check-out for hotel staying customer. Assist customer when they need. Expertise in the hotel's PMS Smile software. Work as night audit for Hotel.

Room attendant. Publics area attendant. Achievements and skills gained: Had a chance to work in peak hours for the Hotel's customer to check-in. Understand the workflow of the housekeeping department. Wide knowledge of all the basic set up skills.

Waiter at the Hoa Mai restaurant. Barista. Set up the a 'la carte table for the hotel. Achievements and skills gained: Be able to work in a high pressure workplace. Improve English Communication Skill. Experienced what I have learned from school.

Managed 31 hotel rooms. Managed the "Bitrix" and "Cloudbed" in the building. Check-in and check-out guest who stayed in the hotel. Achievements and skills gained: Improved Problem solving skill. Improved English communication skill.

Helped developing the C-Club Lounge. Handle customer's complain. Handle "The Big Days Sale" project. Follow the customer service procedure. Developed "The C-Club" lounge procedure. Achievements and skills gained: Improve problems solving skilled as a night receptionist. Improve customer service skill. Improve English communication skill.