Công ty TNHH Shopee

1. Workforce and scheduling
- Responsible and deciding on arranging the schedule for CS agent to ensure headcount as planned.
- Responsible for Headcount allocation plan when conducting new projects or new training.
- Maintain attendance performance
- Perform weekly/monthly reports with BPOs
- Creating, modifying, and providing other types of data files as needed
- Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
- Take on ad-hoc projects/assignments
2. Admin:
- Ensure staff information is updated continuously and accurately
- Administrate the WFM tool to ensure the information is accurate and up to date.

- Good Excel and reporting skills.
- Excellent communication, organizational, and time management skills.
- Strong attention to detail.
- Proactive attitude and able to work with minimal supervision.
- Able to work with high pressure and tight deadline.

- Salary: 7.5 - 9 mil per month
- Incentive: 700k allowance
- 13th salary, left year
- Promotion, active environment

- English CV
- Papers related to work