TIN ĐÃ HẾT HẠN NỘP HỒ SƠ
Nhận hồ sơ đến:
20/05/2022
Ngày đăng tin:
20/05/2022
Ngành nghề:
Bán hàng / Tư vấn / Chăm sóc khách hàng
Nơi làm:
Cần Thơ
Trình độ:
Cao đẳng
Kinh nghiệm:
Dưới 1 năm
Mức lương:
7 - 10 Triệu
TIN ĐÃ XÓA
MÔ TẢ CÔNG VIỆC
- Daily monitor performance of group 5-10 agents to ensure agents reach KPIs as required, especially in the first 2 months;
- Play role as a buddy to support newbies adapt to daily tasks as well as recognize issues and proactively find ways to enhance agent s performance;
- Be knowledgeable about processes and policies to guide agents handle special/crisis cases and delivery coaching to improve mistakes/performance;
- Support Team leader in operation tasks (cases assignment, backlogs control, etc) and implementation areas to achieve team goals with clear guidance and engagement.
- Play role as a buddy to support newbies adapt to daily tasks as well as recognize issues and proactively find ways to enhance agent s performance;
- Be knowledgeable about processes and policies to guide agents handle special/crisis cases and delivery coaching to improve mistakes/performance;
- Support Team leader in operation tasks (cases assignment, backlogs control, etc) and implementation areas to achieve team goals with clear guidance and engagement.
YÊU CẦU
- College degree required;
- Experience in customer service, in the call center, is essential;
- Good at problem-solving skills;
- Good at communication and negotiation abilities;
- The ability for judging dispute cases;
- Ability to work under pressure;
- Preferred basic English skills and MS Excel skills.
- Experience in customer service, in the call center, is essential;
- Good at problem-solving skills;
- Good at communication and negotiation abilities;
- The ability for judging dispute cases;
- Ability to work under pressure;
- Preferred basic English skills and MS Excel skills.
QUYỀN LỢI & CHẾ ĐỘ
- Salary: 5.5 - 8.5 Mil + Allowance: 1.500k
- Insurance, left year
- Promotion, active environment
CÁCH NỘP HỒ SƠ
- English CV
- Paper related to work
- Paper related to work
THÔNG TIN LIÊN HỆ
Công Ty TNHH Shopee
Cần Thơ
...
VIỆC LÀM TƯƠNG TỰ
