VPĐD CTY CP KẾT NỐI NHÂN TÀI TẠI CẦN THƠ (TALENTNET CORPORATION)

"- Managing day to day operations including CS KPIs, backlogs, process escalation.
- Being responsible of comunicating new information or any update to all member
- Maintain and improve all area of performance including quality, quanlity and attendance. Conduct performance evaluations for each employee
- Being available to assist team member with any customer issues
- Continuously improving the performance of the team
- Co- ordinate with QA team develop improvement plans for team member
- Supporting Head CS in achieving business goals"

"- Good at using Excel
- At least 3 years of experience in the contact center
- More than 1 year in CS Supervisor role
- Ability to coaching, develop team members
- Good communication and leadership skills
- High collaboration with all departments, open-minded & flexible aligns the process with counterparts from other functions.
- Fast-learning and open to change.
- Able to work with high pressure and tight deadline.
- Be able to work cross function and at multi levels
- Proactive attitude and able to work with minimal supervision.

- Mức Lương Thỏa Thuận 12 -15tr
- Quyền Lợi đầy đủ theo luật quy định

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