Shopee

Job Description:
- Daily monitor Dispute team performance (a group of 20-30 members), provide personal coaching and guidance for team members to ensure team KPIs as required;
- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes; especially in the first 2 months of employment;
- Daily monitor workload and new inflow to plan, arrange work schedules to ensure green backlogs and E2E lead time;
- Step in to attend to escalated complaints whereas needed to avoid crisis;
- Assist Supervisor to identify system and operations workflow improvements to enhance the team’s efficiency, departmental service delivery, operating procedures and standards.

Requirements:
- Experience in customer service, call center is essential
- Preferred 1 year of experience in a team-lead role
- Strong decision making and ability to resolve customer problems
- Good at problem-solving skill
- Good at communication and negotiation abilities
- Ability to remain calm and composed during high stress situations
- A results-oriented approach
- Bachelor’s degree required
- Basic English and MS Excel skills

- Salary: Net 9,5 milion VND/per month + Alowance 1,5 milion VND (not include KPI yet)

- English CV.
- Citizen Identify Card.