CÔNG TY TNHH LIÊN DOANH VICTORIA MEKONG CRUISES

POSITION PURPOSE
- Assist the General Manager and replaces her in her absence.
- Lead and trains all her subordinates.
- Transmit all the information relayed to her by her direct superior and the other departments to her subordinates.
- Be responsible for the organization of her department, revenue reports and other documents like provisional budget.
- Manage the guest satisfaction efforts of her department in accordance with Victoria’s philosophy.

JOB SPECIFICATIONS
- Prepare all the necessary documents for the day to day operation and assign the tasks to her subordinates.
- Transmit knowledge to the staff to improve their performance and correct them if necessary.
- Supervise the work of her subordinates.
- Check that tasks are accomplished accurately by the staff.
- Develop training and development plans for her staff.
- Handle and solve special requests and complaints.
- Control and ensure the follow up of the reservation system.
- Check the City Ledger with the Chief Accountant.
- Present in the lobby during the busy period like check-in and checkout.
- Authorize room changes, acceptance of checks, rebates…
- Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded.
- Perform other duties as maybe assigned.

PERSON SPECIFICATIONS
- Age from 25 and above
- Gender: Female/Male.
***Knowledge:
- University graduated in Hospitality, English
- Experience: 03 years in Hospitality.
***Skills:
- English skills: fluent both in writing and speaking
- IT skills: Word, Excel, Power Point.
***Attitude:
- Team work spirit

- Working in a dynamic and professional environment.
- Professionally trained according to the job requirements.
- Participate in social insurance and health insurance under the Labor Law.
- Provided 1 meal/day.
- Salary, bonus and service charge are in accordance with company policy

- Curriculum vitae (CV)
- Handwritten or typed job application (specify job position and work experience)
- Identity card, household registration notarized copy.
- Notarized copies of diplomas and certificates.
- Original health certificate (not exceeding 6 months)
- 4 "3x4" photos
* Apply directly at: Victoria Can Tho Hotel, Ground Floor, Victoria Can Tho resort, Cai Khe Islet, Cai Khe Ward, Ninh Kieu District, Can Tho City
* Or submit by mail: hr.vmk@victoriamekong.com